Friday, 25 May 2012

I, for one, welcome our help-desk overlords ...

Problem Exists Between Keyboard And Chair

True office story, for a bit of Friday levity:

This morning someone at the head office of my department sent a message to everyone else in the department who can book travel, outlining a problem she was having with the travel booking system and asking whether anyone else was having the same problem.  I looked at it briefly and satisfied myself I could think about it after I'd done all the other things I had to do this morning.  When I got back to my desk about 90 minutes later my inbox contained about 50 replies to this message, all of them advising "no problem".

(Why must people use "reply all" when their responses are unimportant to every other recipient?  Gaahhh!)

Amongst all the useless messages was the reply from the travel help-desk (yes, someone had been smart enough to forward the message to them).  It's worth quoting the text of their message in full:

Please be aware that problems with the travel booking system should be raised with the travel help-desk in the first instance.  We have the tools to identify, diagnose and rectify individual or system-wide problems.  In this case the only one with a problem was [name of original correspondent].

This message had also gone to every original recipient, who were thus witnesses to the beautifully constructed put-down at the end of the reply.  Genius.

Okay, it's not Dilbert but, as an example of how help-desks can get stuff right, I think this rates.
Have a good weekend everyone!

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